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Internet Banking Awareness
CUSTOMER AWARENESS TRAINING
Recently, Gateway Bank has seen significant changes in the internet banking threat landscape.
Fraudsters have continued to develop and deploy more sophisticated, effective, and malicious
methods to compromise authentication mechanisms and gain unauthorized access to customers’
online accounts. Rapidly growing organized criminal groups have become more specialized in
financial fraud and have been successful in compromising an increasing array of controls.
Various complicated types of attack tools have been developed and automated into downloadable
kits. Fraudsters are responsible for losses of hundreds of millions of dollars resulting from
online account takeovers and unauthorized funds transfers. Gateway Bank is providing the below
security awareness information for your use and action to help protect your online account and
Remember, no one from Gateway Bank will ever ask for your PIN or PASSWORD by email or phone. Your PIN or PASSWORD should be secured and not provided upon request.
Below are the protections and liabilities for consumer transactions using Gateway Bank’s
internet banking program:
To access our Internet Banking service, you must use the ID and/or other means of access we
establish or provide for your Internet Banking Customer Account. It is your responsibility to
safeguard the ID we provide. Anyone to whom you give your Internet Banking ID and other
means of access will have full access to your accounts even if you attempt to limit that person's
You, or someone you have authorized by giving them your Internet Banking ID or other means
of access (even if that person exceeds your authority), can instruct us to perform the following
• Make transfers between your qualifying accounts to the extent authorized;
• Obtain information that we make available about your qualifying accounts;
• Obtain other services or perform other transactions that we authorize.
You must have enough money or credit in any account from which you instruct us to make a
payment or transfer. You also agree to the Terms & Conditions of your deposit account that you
received when you opened your deposit account.
Your Internet Banking payments and transfers will be indicated on the monthly or quarterly
statements we provide. Please notify us promptly if you change your address or if you believe
there are any errors or unauthorized transactions on any statement, or statement information.
UNAUTHORIZED TRANSACTIONS, LOSS, OR THEFT OF YOUR INTERNET
If you believe your Internet Banking ID or other means of access have been lost or stolen or that
someone has used them without your authorization, call us immediately at 870-325-6251, during
normal business hours. After hours, you may e-mail us at firstname.lastname@example.org, or write us at Gateway Bank, 112 Main St, P.O. Box 345, Rison, AR 71665. Immediately contacting us by phone is the best way of reducing your possible losses, since not all e-mail may arrive at their destinations. We will send an e-mail back to you as confirmation that we did receive it. Because e-mail is not secure, do not include any of your account or social security numbers with your email. Your name, address, and a brief message as to what the problem might be is all we will need. If you have given someone your Internet Banking ID or other means of access and want to terminate that person's authority, you must change your identification number and password or other means of access or take additional steps to prevent further access by such person.
You may terminate your Internet Banking Agreement at any time upon giving Bank written
notice of the termination. If you terminate, you authorize us to continue making transfers you
have previously authorized until we have had a reasonable opportunity to act upon your
termination notice. Once we have acted upon your termination notice, we will make no further
transfers or payments from your Internet Banking Account. If we terminate your use of your
Internet Banking Account, we reserve the right to make no further transfers of payments from your account including any transactions you have previously authorized.
You are responsible for all transfers you authorize using the Internet Banking services under this
Agreement. If you permit other persons to use your Access Code, you are responsible for any
transactions they authorize or conduct on any of your accounts. However, tell us at once if you
believe anyone has used your Access Code and accessed your accounts without your authority.
Telephoning is the best way of keeping your possible losses down.
For Internet Banking transactions, if you tell us within 2 business days, you can lose no more
than $50 if someone accessed your account without your permission. If you do not tell us within
2 business days after you learn of the unauthorized use of your account or Access Code, and we
can prove that we could have prevented the unauthorized transaction if you had told us in time,
you could lose as much as $500 or more. Your liability for unauthorized loan transactions
through the Internet Banking service will not exceed $50.00.
Also, if your statement shows Internet Banking transfers that you did not make, tell us at once.
If you do not tell us within sixty (60) days of the mailing date of your statement, you may be
liable for the full amount of the loss if we can prove that we could have prevented the
unauthorized transactions if you had told us in time. Should some emergency such as extended
travel or hospitalization prevent you from contacting us, a reasonable extension of time will be
Limitation of Liability for Internet Banking Services. If we do not complete a transfer to or from
your consumer account on time or in the correct amount according to our agreement with you, we will be liable and used primarily for personal, family, or household purposes.) Our sole responsibility for an error in a transfer will be to correct the error. You agree that neither we nor the service providers shall be responsible for any loss or property damage, whether caused by the equipment, software, Gateway Bank, or by Online browser providers such as Netscape (Netscape Navigator browser) and Microsoft (Microsoft Internet Explorer browser), or by Internet access providers or by online service providers or by an agent or subcontractor of any of the foregoing.
Neither we nor the service providers will be responsible for any direct, indirect, special or
consequential economic or other damages arising in any way out of the installation, download,
use, or maintenance of the equipment, software, the Gateway Bank Internet Banking services or
Internet Browser or access software. In this regard, although we have taken measures to provide
security for communications from you to us via the Gateway Bank Internet Banking Services and
may have referred to such communication as "secured," we cannot and do not provide any
warranty or guarantee of such security. In states that do not allow the exclusions or limitation of
such damages, our liability is limited to the extent permitted by applicable law.
Additionally, Gateway Bank will not be liable for the following:
a. If, through no fault of ours, you do not have enough money in your account to
complete a transaction, your account is inactive or closed, or the transaction amount
would exceed the credit limit on your line of credit.
b. If you used the wrong Access Code or you have not properly followed any
applicable computer, Internet, or Gateway Bank user instructions for making transfer and
bill payment transactions.
c. If your computer fails or malfunctions or the Internet Banking service was not
properly working and such problem was or should have been apparent when you
attempted such transaction.
d. If, through no fault of ours, a bill payment or funds transfer transaction does not
reach a creditor and a fee, penalty, or interest is assessed against you.
e. If circumstances beyond our control (such as fire, flood, telecommunications
outages or strikes, equipment or power failure) prevent the transaction.
f. If the funds in your account are subject to legal process or another claim, or if your
account is frozen because of a delinquent loan, overdrawn account, or suspected
g. If the error was caused by a system beyond the Gateway Bank's control such as a
telecommunications system, or Internet service provider.
h. If you have not given the Gateway Bank complete, correct, or current information so
Gateway Bank can process a transaction.
Billing Errors. In case of errors or questions about your Internet Banking transactions, telephone
us at the phone numbers or write us at the address set forth above as soon as you can. We must hear from you no later than sixty (60) days after we sent the first statement on which the problem
a. Tell us your name and account number.
b. Describe the transaction you are unsure about, including the transaction
confirmation or reference number if applicable, and explain as clearly as you can why
you believe it is an error or why you need more information.
c. Tell us the dollar amount of the suspected error.
The following two paragraphs apply only to consumer accounts (an account belonging to a
natural person and used primarily for personal, family, or household purposes):
If you tell us orally, we may require that you send us your complaint or question in writing
within ten (10) business days. We will tell you the results of our investigation within ten (10)
business days after we hear from you and will correct any error promptly. For errors related to
transactions occurring within thirty (30) days after the first deposit to the account (new
accounts), we will tell you the results of our investigation within twenty (20) business days. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint
or question (ninety (90) calendar days for new account transaction errors, or errors involving
transactions initiated outside the United States). If we decide to do this, we will re-credit your
account within ten (10) business days for the amount you think is in error, so that you will have
the use of the money during the time it takes us to complete our investigation. If we ask you to
put your complaint or question in writing and we do not receive it within ten (10) business days,
we may not re-credit your account.
If we decide after our investigation that an error did not occur, we will deliver or mail to you an
explanation of our findings within three (3) business days after the conclusion of our
investigation. If you request, we will provide you copies of documents (to the extent possible
without violating other members' rights to privacy) relied upon to conclude that the error did not